Desktop Support Tech I
About The Position
Desktop Support Tech I provides desktop and end-user technical support at the client facility. The role is a 13-week contract-to-permanent assignment at 4000 Cambridge St, Kansas City, KS 66160. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with a requirement to work two weekends per month and holidays as needed in the schedule rotation. There is no floating or on-call requirement. Orientation includes new-employment orientation on Monday, customer-service training on Tuesday, and working on the unit for the rest of the week; eight hours of orientation are non-billable.
Requirements
- High school diploma.
- Microsoft Windows certification or willingness to obtain it within the first six months.
- One to three years of IT experience, unless qualifying as a new graduate with an associate degree in computer systems or a related field.
- If a degree is not acquired, one year of relevant experience.
- Ability to work two weekends per month and holidays as needed in the schedule rotation.
Nice To Haves
- Previous desktop support experience.
- Experience maintaining, troubleshooting, installing, configuring, and upgrading computer equipment.
- Experience documenting service tickets and working within established SLAs.
- Experience providing basic technical training to end users.
- An associate degree in computer systems or a related field; new graduates with this degree are accepted.
Responsibilities
- Maintain, troubleshoot, install, configure, and upgrade computer equipment.
- Document service tickets and work within established service-level agreements.
- Provide basic technical training to end users.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
