Desktop Support Tech I

V R Della Infotech • Kansas City, KS

2d • Onsite

About The Position

The Desktop Support Tech I provides desktop and end-user technical support at a nicotine-free facility in Kansas City, Kansas. The position is scheduled for 8-hour day shifts, Monday through Friday, from 8:00 a.m. to 4:30 p.m., with two weekends per month and holidays as needed in the schedule rotation. There is no floating or on-call requirement.

The assignment is a 13-week contract, designated temporary-to-permanent only. Orientation includes new-employment orientation on Monday, customer service training on Tuesday, and unit-based orientation for the remainder of the week. Eight hours of orientation are non-billable. Credentials are due Monday of the week before the start date; the notes specify 10/5. The client may cancel up to two shifts per month with at least two hours' notice.

Requirements

• High school diploma.
• Microsoft Windows certification, or willingness to obtain it within the first six months.
• One to three years of IT experience; candidates without a relevant degree require one year of relevant experience.

Nice To Haves

• Previous desktop support experience.
• Experience maintaining, troubleshooting, installing, configuring, and upgrading computer equipment.
• Experience documenting service tickets and working within established SLAs.
• Experience providing basic technical training to end users.
• An associate degree in computer systems or a related field; new graduates with this degree are accepted.

Responsibilities

• Maintain, troubleshoot, install, configure, and upgrade computer equipment.
• Document service tickets and work within established service-level agreements (SLAs).
• Provide basic technical training to end users.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED