Desktop Support Technician I

Tech Partners • Oklahoma City, OK

3d • Onsite

About The Position

Our client, a well-established organization in Oklahoma City, is seeking a Desktop Support Technician I to join their IT Operations team. This individual will play a key role in supporting end users across multiple locations, ensuring reliable technology services, quick issue resolution, and a positive support experience. This is an excellent opportunity for an IT professional who enjoys hands-on technical support, troubleshooting, and working directly with users at all levels of the organization, including executive leadership.

Requirements

• 2+ years of desktop support, help desk, or technical support experience.
• Strong troubleshooting skills across Windows 10 and Windows 11 environments.
• Experience supporting Microsoft 365 applications and services.
• Familiarity with Active Directory administration and password management.
• Basic understanding of networking concepts and connectivity troubleshooting.
• Experience supporting printers, monitors, peripherals, and other endpoint devices.
• Ability to work independently while managing multiple priorities.
• Strong communication and customer service skills.
• Experience using remote support tools and ticketing systems preferred.

Nice To Haves

• Associate degree in Computer Science, Information Technology, or a related field.
• Experience supporting enterprise desktop environments.
• Knowledge of current and emerging technology trends.

Responsibilities

• Provide Tier I desktop and technical support for end users across the organization.
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
• Support Microsoft 365 applications and user accounts.
• Create, manage, and reset user accounts and passwords through Active Directory.
• Document incidents, resolutions, and updates within the ticketing system.
• Monitor and prioritize support requests to ensure service level expectations are met.
• Escalate complex technical issues when appropriate.
• Build, deploy, and configure desktop and laptop systems.
• Install and maintain software applications and user-specific configurations.
• Support mobile devices and mobile device management initiatives.
• Assist with IT asset management, inventory tracking, and equipment procurement.
• Identify recurring issues and communicate trends to IT leadership.
• Provide professional technical support to employees at all organizational levels.

Benefits

• Stable organization with a strong technology environment.
• Opportunity to support a diverse user base and gain broad technical experience.
• Collaborative team focused on delivering exceptional customer support.
• Exposure to enterprise technologies and infrastructure.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree