Desktop Support Tech I

Powers Health • Munster, IN

4d

About The Position

The Desktop Support Technician I provides system-wide, first-level IT support for Powers Health end users. The role responds to Help Desk phone calls and electronic requests, resolves Level I incidents according to established Incident Management policies, and escalates issues as appropriate. It also supports desktop-related project tasks and helps maintain standardized hardware and workstation configurations across the organization. The position emphasizes customer service, documentation, and adherence to healthcare IT standards. The technician independently prioritizes tasks while following defined escalation paths and service level agreements (SLAs).

Requirements

• Associate’s degree in Computer Science, Information Technology, or a related field, or a high school diploma with at least two years of desktop support experience.
• Proven ability to troubleshoot and support Windows desktop operating systems.
• Experience supporting Microsoft Office, Outlook, and internet-based applications.
• Ability to repair and support desktop and laptop hardware.
• Excellent customer service, communication, and organizational skills.
• Ability to manage multiple tasks and prioritize workload effectively.
• Strong problem-solving skills and attention to detail.
• Ability to work independently while following established processes and escalation procedures.
• Ability to work effectively with non-technical users at all organizational levels.

Nice To Haves

• Healthcare IT support experience.
• Experience supporting HP and/or Macintosh hardware.
• Experience with IT service management (ITSM) ticketing systems such as Cherwell or ServiceNow.
• CompTIA A+ or Microsoft Certified Professional (MCP) certification.

Responsibilities

• Respond to Help Desk phone calls and electronic support requests.
• Resolve Level I incidents in accordance with established Incident Management policies.
• Escalate issues as appropriate and follow defined escalation paths and service level agreements (SLAs).
• Support desktop-related project tasks.
• Help maintain standardized hardware and workstation configurations across the organization.
• Prioritize work independently while following established processes.
• Provide customer-focused support, maintain documentation, and adhere to healthcare IT standards.

Benefits

• Competitive wage and benefits package.
• Medical, dental, and vision coverage.
• Wellness program, including free screenings.
• Healthcare and Dependent Care Spending Accounts (HSA).
• Retirement savings plan.
• Life insurance.
• Disability income protection.
• Employee Assistance Program (EAP).
• Fitness center discount program.
• Tuition assistance and career development.
• Paid Time Off (PTO).
• Reward and recognition programs.
• Tools, resources, and mentoring opportunities to support career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree