Desktop Support Specialist

Empath Health•Ocala, FL

13d•Onsite

About The Position

The Desktop Support Specialist provides technical support and maintains desktop and mobile device systems for colleagues within their service area and, as needed, across the organization. The role installs software and updates, configures system settings, and troubleshoots hardware and software issues. It responds to incoming ticket requests, calls, and walk-in requests, and may travel to other sites to provide on-site, deskside support. The position also performs service desk and on-site functional tasks and participates in an on-call rotation.

Requirements

Associate’s or bachelor’s degree in computer science or a related field and at least 3 years of experience in a corporate Information Technology department providing end-user support across a wide range of systems, or an equivalent level of education and experience.
Knowledge of and experience with the Information Technology Infrastructure Library (ITIL) reference model.
Experience providing end-user IT support, including Windows operating systems, PC hardware, antivirus tools, personal firewall tools, web browsers, and MS Office applications.
Availability to participate in the on-call rotation overnight and on weekends.
Ability to work on-site and travel between locations as needed.
Valid active driver’s license, reliable transportation, and auto insurance.

Nice To Haves

Microsoft certification in Office applications and Windows 7, 8, and/or 10.
CompTIA A+ certification.

Responsibilities

Provide technical support for end users using desktops, laptops, and mobile devices, as well as telecom services, email, and other IT client services.
Create and implement solutions to correct and prevent recurring systems issues and minimize disruptions to end-user productivity.
Conduct physical inventories of laptops, equipment, accessories, and parts, ensuring configuration and inventory-management database entries are complete and accurate.
Participate in the on-call rotation.
Travel between facilities as needed.
Respond to incoming ticket requests, calls, and walk-in requests.
Install software and updates, configure system settings, and troubleshoot hardware and software issues.
Provide service desk functions and on-site deskside support.