Desktop Support Manager - Clinical Desktop
About The Position
We have an exciting opportunity to join our team as a Desktop Support Manager - Clinical Desktop. In this role, the Clinical Desktop Support Manager leads a team of IT staff, supervising professionals in a single function. Participates in and oversees staff responsible for providing and maintaining a reliable technical infrastructure to effectively serve the customer community. This may include running, maintaining, and troubleshooting systems, servers, networks, and/or desktop environments; responding promptly and effectively to customer problems and either directly resolving the problems or escalating to the appropriate resource and monitoring its effective resolution. Also includes telephone operator staff. Provides work direction and reviews work as needed.
Requirements
- 5 or more years of experience
- BA/BS degree or equivalent
- Qualified candidates must be able to effectively communicate with all levels of the organization.
Nice To Haves
- Prior supervisory experience is preferred but not required.
Responsibilities
- Performs other duties as assigned.
- Adds value to the organization through the direct management of staff and IT resources by directing and managing staff, budgeting for the work group, planning for future resource needs, management reporting, and establishing and ensuring the attainment of objectives and service levels for the work unit/project team.
- Responsible for the overall architecture direction for the application or the technical area.
- Manages team in the areas of scheduling, technical direction, future planning and standard development practices.
- Participates in budgeting and capital equipment processes and quality improvement activities for the development organization.
- Meets scheduled milestones to ensure project/program objectives are met in a timely manner.
- Has an in-depth knowledge of the principles, theories, practices and techniques for managing the activities related to planning, managing and implementing technology solutions.
- First level of supervision, responsible for a team typically performing one function.
- Leads, assigns and monitors work for the team.
Benefits
- financial security benefits
- a generous time-off program
- employee resources groups for peer support
- holistic employee wellness program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
