Desktop Support Engineer - Smyrna, GA

Merge IT•Smyrna, GA

9h•Onsite

About The Position

Our enterprise-level client is seeking to add a Desktop Support Engineer to the team in Smyrna, GA. This is a 6-12+ month contract role with potential for extensions and permanent conversion, though not guaranteed. The position is onsite in Smyrna, GA 30080, and requires a drug and background check. The shift is Second Shift, 8a-5p, Monday - Friday. The pay rate is $34 w2 per hour plus benefits.

Requirements

3+ years of experience in a Level 2 IT support role.
Strong troubleshooting and communication skills.
Solid understanding of IT support practices in a corporate setting.
Experience documenting support activities and following escalation procedures.

Nice To Haves

Experience using Remedy (Helix) or similar ticketing tools.
Familiarity with ITIL best practices.
CompTIA A+ or ITIL Foundation certification (not required, but a plus).
Prior experience in an enterprise or large corporate IT environment.
Excellent customer service and technical documentation skills.

Responsibilities

Provide onsite or remote Level 2 IT technical support.
Manage and respond to support tickets using Remedy (Helix) or a similar ITSM platform.
Troubleshoot hardware and software issues related to Windows 11 devices.
Escalate unresolved issues to the appropriate support teams.
Deliver exceptional customer service while maintaining a high level of professionalism.
Document resolutions and follow standard IT support procedures.