IT Support Engineer - Smyrna, GA

Merge IT • Smyrna, GA

8h • Onsite

About The Position

Our enterprise-level client is seeking to add an IT Support Engineer to work onsite in Smyrna, GA. This is a 6+ month contract role with the possibility of extension and potential for permanent hire based on performance. The role requires an ASAP start date and involves working onsite in Smyrna, GA. Candidates must pass a drug and background check.

Requirements

• Able to follow instructions and procedures
• Proven experience in IT Desktop Service environment.
• Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
• Demonstrates an organized approach to work.
• Demonstrates customer service abilities
• Routine administrative skills
• Good interpersonal skills, basic literacy and numeracy skills
• Demonstrates awareness of health and safety at work.

Responsibilities

• Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure consistent experience.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed