IT Support Engineer - Alpharetta, GA

Merge IT•Alpharetta, GA

7h•Onsite

About The Position

Our enterprise-level client is seeking to add an IT Support Engineer to the team in Alpharetta, GA. This is a 6-month contract position with potential for extensions and permanent conversion, though not guaranteed. The role is onsite in Alpharetta, GA 30005 and requires a drug and background check. The pay rate is $25 per hour (w2) plus benefits.

Requirements

Strong experience supporting Windows desktop environments
Proven hands-on experience with Office 365 at the deskside level
Basic knowledge of device imaging, reimaging, and PC deployment best practices
Excellent problem-solving and customer service skills
Eligibility to work in the U.S.

Nice To Haves

Experience using ServiceNow or similar ticketing systems
Familiarity with Windows Autopilot deployments
Hands-and-feet network support (switch checks, console sessions)
Certifications such as A+, MCP, or ITIL

Responsibilities

Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
Reimage and deploy PCs as part of refresh or break/fix processes
Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
Support users with Office 365 applications and Windows OS issues
Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
Collaborate remotely with team members across other locations to resolve complex issues
Perform basic "hands-and-feet" network support: check switch power status, create console sessions as directed
Ensure timely and professional communication with end users and team leads