Desktop Support Engineer

InnoSoul • Raleigh, NC

1d • Hybrid

About The Position

The DIT Enterprise Endpoint Management Operations team provides security application and software support for endpoint and server operating systems as well as enterprise software and applications. The Operations staff provide support for managed and non-managed desktops, laptops, mobile computing devices, communication devices. These support services are provided to staff in the DIT campus buildings as well as optimized agencies that are distributed across the state. This position functions as a Tier 3 System Administrator II for the Enterprise Endpoint Management Operations team. This position will provide primary support for Enterprise Endpoint Security tools (SCCM/MECM, Intune, Antivirus, Tanium, AGPM), Infrastructure Configuration Management, Remote Endpoint Management Support, Project Management, Process and Procedure Documentation.

Requirements

• Tier 3 level support
• 2 Years Intune administration experience
• 2 Years Power BI Experience
• 2 Years SharePoint Experience
• 2 Years WIN11 experience
• 2 Years Documentation and Communication skills
• Knowledge and demonstrable skills with Intel/AMD-based computing equipment (Servers, Desktops).
• Extensive knowledge and demonstrable skills with MECM (inventory, software distribution, patch management and PowerShell scripting on an Enterprise level)
• Extensive knowledge and demonstrable skills with Windows OS 10, 11 Windows Server 2016 and Active Directory
• Extensive knowledge and demonstrable skills with Microsoft Intune, M365, Office 2016, Visio, Project, SharePoint
• Extensive knowledge and demonstrable skills with LAN/WAN Troubleshooting Management

Nice To Haves

• Knowledge and a minimum of 2 years experience with supporting and maintaining a MECM/SCCM enterprise environment
• Knowledge of Azure and Intune (MDM, MAM, Apple and WIN10 devices)
• Knowledge of Crowdstrike (Antivirus & Firewall on an Enterprise level)
• Knowledge of Bitlocker & Defender (Anti-malware and encryption on Enterprise level)
• Some knowledge of Ivanti Admin patch management for non-Microsoft applications.
• Ability to manage timelines, resources and personnel (internal staff and contractors), and leads implementation efforts to completion.

Responsibilities

• Provide security application and software support for endpoint and server operating systems.
• Provide support for managed and non-managed desktops, laptops, mobile computing devices, and communication devices.
• Function as a Tier 3 System Administrator II for the Enterprise Endpoint Management Operations team.
• Provide primary support for Enterprise Endpoint Security tools (SCCM/MECM, Intune, Antivirus, Tanium, AGPM).
• Provide support for Infrastructure Configuration Management.
• Provide Remote Endpoint Management Support.
• Provide Project Management.
• Provide Process and Procedure Documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed