Desktop Support Engineer
About The Position
This is a 12-month contract position for a Hybrid/Local Desktop Support Engineer in Richmond, VA. The role requires extensive experience in IT asset inventory, software/workstation/wireless/printer installation and troubleshooting. The position is 100% onsite with potential for statewide travel to different DOC facilities. The engineer will be responsible for establishing and implementing enterprise-level policies and procedures for IT asset inventory, planning and implementing system processes, and supporting agency users via multiple communication channels. Key responsibilities include installing and configuring applications, troubleshooting hardware and software issues, supporting video conferencing, managing equipment logistics (shipping, receiving, surplus), maintaining electronic inventory systems, and providing technical training to interns.
Requirements
- Experience with IT asset inventory.
- Experience with installs, troubleshoots, upgrades, integrates, and system maintenance for software, workstations, printers and wireless devices.
- Experience maintaining hardware, software, and phone peripherals in an electronic inventory system.
- Experience assisting users via telephone, e-mail and in-person to effectively resolve IT requests.
- Experience planning and implementing security processes.
- Experience preparing the facilitation of video conferencing for users.
- Experience working in a team environment where collaboration was frequent.
Responsibilities
- Establishes and implements enterprise level policy and procedure for conducting and maintaining the IT Asset Inventory.
- Plans and implements both current and future system processes, including user interface, security policies, and motivate the Agency to embrace desired change.
- Actively maintain IT Requests mailbox to ensure that user issues are delegated and resolved timely.
- Supports agency users via telephone, e-mail and in-person to effectively resolve IT requests and meet initiatives.
- Install and configure applications to include but not limited to; installs, troubleshoots, upgrades, integrates, and maintains systems, software, workstations, printers and wireless devices.
- Support and collaborate with team members and other technical staff to resolve IT requests.
- Prepare the facilitation of video conferencing for users.
- Schedule shipping of equipment to facility locations.
- Receive and document inbound equipment.
- Perform equipment surplus.
- Maintain real-time hardware, software, and phone peripherals electronic inventory system.
- Replenish equipment inventory as needed not to impede operation of ITU or the agency.
- Provide technical and application training to interns.
- Complete other duties, tasks or projects as assigned.
- Provides field coordination and planning for the effective use of management information systems.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
