Desktop support engineer

InnoSoul • Nashville, TN

1d • Onsite

About The Position

Onsite Desktop Support Engineer with networking/LAN/WAN, Call Center, Printer Administration, Active Directory, iOS, WebEx/Teams, VPN, LTE, MSRA, RDP, and ServiceNow experience. This is a 3+ month contract position located in Nashville, Tennessee.

Requirements

• Minimum of two (2) years experience in WAN, LAN, or Data Center network Administration.
• Must be able to lift at least 50 pounds.
• People/Customer Service skills required.
• Active Directory Management – Able to navigate Different OUs – Able to look up attributes – Able to reset password and unlock accounts.
• iOS Management, Support, and Deployment – Setting up new iphones/ipads – Resetting iTunes accounts – Resetting network settings – Backup/Restore device data.
• Video Conferencing – Cisco WebEx – MS Teams – Cisco Presence video solutions.
• Network troubleshooting – Internal vs external – VPN – LTE – Wifi.
• Application Troubleshooting – Account permission – Compatibility settings – Browser vs installed.
• Technical proficiency and troubleshooting of Office 365 (Outlook, Excel, Word, etc.).
• Remote support – MSRA – RDP – TEAMs – Webex.
• Hardware Deployment.
• ServiceNow – Ticket management – Ticket assignment.

Nice To Haves

• IT Call Center Experience preferred.

Responsibilities

• Provide onsite desktop support.
• Troubleshoot networking/LAN/WAN issues.
• Handle IT Call Center duties.
• Perform Printer Administration and Troubleshooting (Server Print Queue, and local Queues).
• Manage Active Directory (navigate OUs, look up attributes, reset passwords, unlock accounts).
• Provide iOS Management, Support, and Deployment (setting up new iPhones/iPads, resetting iTunes accounts, resetting network settings, backup/restore device data).
• Support Video Conferencing (Cisco WebEx, MS Teams, Cisco Presence video solutions).
• Perform Network troubleshooting (Internal vs external, VPN, LTE, Wifi).
• Troubleshoot applications (account permission, compatibility settings, browser vs installed).
• Provide technical proficiency and troubleshooting of Office 365 (Outlook, Excel, Word, etc.).
• Offer remote support (MSRA, RDP, TEAMs, Webex).
• Handle Hardware Deployment.
• Manage tickets using ServiceNow (ticket management, ticket assignment).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed