Desktop Support Engineer

InnoSoul • Raleigh, NC

1d • Onsite

About The Position

This engagement is for a Desktop Support Engineer with experience in Active Directory, TN3270, Wireless Access Point, and Imaging. The candidate will be supporting judicial staff by installing, configuring, and maintaining hardware and software, including peripherals like printers, scanners, and copiers. The role involves providing customer support in accordance with Service Level Agreements, supporting local area networks, and interfacing with judicial branch staff and local government officials. Responsibilities include listening to customers to identify and resolve problems, assisting with moves and relocations of judicial facilities, and participating in technology deployment projects such as statewide software updates, wireless installs, and eCourts initiatives. The work is generally performed in an office environment, with occasional lifting of heavy objects (up to 75 pounds) and potential exposure to hazardous electrical computer components. Overnight travel across the state may be required.

Requirements

• Office 2013/2016/O365 Required 3 Years
• Imaging and installing PC/laptops Required 3 Years
• Printer troubleshooting Required 3 Years
• Knowledge of Ethernet topology networks
• Knowledge of Windows 7/10
• Knowledge of Office 2013/2016/365
• Knowledge of Windows Server 2008/12
• Knowledge of computer systems to ensure that all components will integrate properly
• Knowledge of software packages such as TN3270, SharePoint Designer, and Adobe Professional
• Knowledge of AD servers, routers, voice gateways, wireless access points and switches
• Knowledge of integration of all components
• Skills in installing personal computers and peripherals (e.g., printers, scanners, cameras, fax machines, and audio-video equipment)
• Skills in using individual components
• Skills in listening and communicating with customers to identify concerns, analyzing needs, and determining hardware/software solutions
• Skills in rigorous problem solving
• Skills in providing excellent customer service
• Ability to work independently to analyze customer's needs and resolve technical problems
• Ability to manage time to meet schedules
• Ability to prioritize tasks according to customer needs
• Ability to communicate highly technical information to non-technical users
• Ability to troubleshoot hardware and software problems involving local area networks and personal computer systems
• Ability to manage critical incidents, identify problems, make necessary corrections, and/or assist vendors with resolutions

Nice To Haves

• Active Directory Desired 3 Years
• TN3270 Highly desired 3 Years
• Wireless Access Points Highly desired 3 Years

Responsibilities

• Participate in end-of-life refresh of PC/laptops.
• Support personal computer systems by installing, configuring, and maintaining hardware and software for judicial staff. This includes peripherals such as printers, scanners, copiers, etc.
• Provide customer support to Judicial Staff in accordance with Service Level Agreements set forth by the NCAOC's IT department.
• Provide support to local area networks by installing, maintaining, and troubleshooting LAN hardware and software that includes file servers, routers, switches, wireless and other telecommunications equipment.
• Interface with Judicial Branch staff and local government officials.
• Listen to customers to identify problems, then make necessary corrections or assist vendors in corrective actions.
• Assist in moves and relocations of judicial facilities, including courthouses and other office locations.
• Participate in large technology deployment projects that may include statewide software updates, wireless installs, and eCourts initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed