Desktop Support Engineer
About The Position
Service Support Analyst required to assist with refreshing PCs and performing asset-related activities such as receiving new PCs, prepping & imaging PCs, as well as, performing surplus duties. This is a temporary staff position required to assist in completing 1000 PC refreshes in the next 7 months. We have many PCs to replace due to the XP Remediation project that was completed 4 years ago where we had to refresh managed desktops to WIN 7 to be compliant with Microsoft. This position will split time between refreshing PCs (1/3 of time) and performing asset-related activities such as receiving new PCs, prepping & imaging PCs, as well as, performing surplus duties.
Requirements
- Strong customer service skills and the ability to communicate to both technical and non-technical personnel.
- Moderate knowledge and demonstrable skills with Intel/AMD-based computing equipment (2 Years)
- Moderate knowledge Windows OS, Microsoft Office, and O365 (2 Years)
- Experience in PC swap outs (2 Years)
- Basic understanding of automated desktop management tools and Active Directory.
- Strong organizational skills required.
- Ability to complete work assignments with minimal supervision
- Ability to lift boxes that weigh 30 pounds or more.
- Experience with LAN-attached printing/scanning devices (2 Years)
Nice To Haves
- Able to work without assistance; can provide limited leadership to others; able to manage medium complexity work efforts; may have industry experience.
Responsibilities
- Technical assistance, support, and advice to end users for hardware, software, and systems
- Hands-on technical and functional assistance to business and technical users
- Remote technical and functional assistance to business and technical users
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
