Desktop Support Engineer

Tabush Group • New York, NY

3d • Onsite

About The Position

We’re seeking an experienced Desktop Support Engineer with a strong MSP background supporting desktops, end users, and business applications. You’ll work on complex workstation issues, handle VIP-level support, and help standardize and secure client environments. You’ll have the opportunity to work alongside our Desktop Support team lead in our Quincy Massachusetts office.

Requirements

• 2+ years in an MSP or IT environment
• Advanced expertise with Windows 10/11, Microsoft 365, and Azure AD
• Strong troubleshooting across desktops, applications, networks, and security tools
• Experience with PSA/RMM platforms (Autotask, DattoRMM, ITGlue, etc.)
• Excellent English communication skills — written and spoken

Responsibilities

• Resolve desktop and end-user issues (Windows, Mac, Microsoft 365, virtual desktop, and business apps)
• Troubleshoot and resolve advanced workstation, networking, and peripheral problems
• Manage Microsoft 365 and Azure AD environments, including security, access, and policies
• Administer workstation patching, antivirus/EDR, encryption, and endpoint compliance
• Support collaboration platforms (Teams, Outlook, SharePoint, OneDrive)
• Provide white-glove support for VIP users and executives
• Contribute to documentation, process improvements, and team knowledge sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed