Desktop Support Engineer (A+/ITIL)
About The Position
Configure, install, monitor, and maintain IT users' PC software and hardware. Provide Information Technology Support to end-users on-site and at remote sites, as needed. Assist with endpoint remediation to ensure PC client health. Install and configure network and local printers. Provide support and troubleshooting on mobile devices. Responsible for utilizing the Service or IT Concierge Desk to document solutions to IT problems. Provide end-user training, as needed. Assist in audiovisual meeting setups and videoconferencing support, for in-person, virtual, and hybrid meetings. Responsible for maintaining Windows workstations and overall information systems support for Turnpike Enterprise users.
Requirements
- A+ Certification
- ITIL Certification
- Mobile Device Support experience
- Active Directory knowledge & experience
- Service Center Configuration Manager (SCCM) knowledge and experience
- MECM knowledge and experience
- Hardware/software/peripheral troubleshooting
- Virtual Meeting Applications knowledge preferred
- Ticketing experience
- Associate Degree or Technical Institute Degree/Certificate in Computer Science, Information Systems, or related fields, or equivalent work experience
Nice To Haves
- Good Verbal & Written Communications
- Analytical Problem Solver
- Self-motivated and disciplined
- Customer-centric
- Audio Visual Support experience
- Detail Oriented & Quality Focused
- Time Management & Organizational Skills
- Team Player
Responsibilities
- Configure and deploy Information Technology resources, which include but are not limited to desktops, laptops, printers, plotters, and mobile devices
- Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures
- Assist in coordinating audiovisual setups and video conferencing support
- Responsible for assisting with Inventory Audits, by scanning, following the equipment surplus preparation process, and accountable for accurate and timely tracking
- Responsible for security administration (password resets)
- Install, configure, and update software
- Participate in team projects, meetings, and assignments
- Responsible for client health remediation, checks & balances, and reporting
- Responsible for reading and following the Department's Procedures and Policies
- Responsible for understanding and enforcing the Department's Policies and Procedures
- Responsible for documenting solutions to Technology issues
- Responsible for traveling to remote sites to resolve IT-related issues and/or to deploy resources
- Responsible for tracking incidents in the (2) Service Desk Ticketing Systems
- Responsible for creating and tracking Property Management Reports (through the PMR process in the PMR System, PMRS) for IT equipment transfers/relocation/reassignment
- Perform other projects and duties, as assigned
- Flexibility to work hours between 7:00 AM to & 6:00 PM, Monday through Friday
- After-hours on-call rotation with assistance in the evenings and weekends
- Ability to work other hours, as assigned for business continuity
Benefits
- A smartphone is required for this position and must be provided by the employer/vendor.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
