Desktop Support Analyst - Full Time
About The Position
This role involves the configuration, installation, maintenance, and upgrade of all desktop devices, including hardware, software, and operating systems. The analyst will be responsible for installing and overseeing software installations, monitoring desktop devices, collecting and analyzing usage statistics, and producing reports on usage and stability. Key duties also include researching, purchasing, and implementing software/hardware for reporting, as well as evaluating and recommending desktop hardware and software. The position requires maintaining desktop security, supporting user access and security at the desktop level, and building/maintaining updated desktop procedure documentation for IS support personnel. The individual must maintain adequate skills to support other technical areas like OS/server and network technicians, work independently, exercise sound judgment in problem-solving, and utilize excellent interpersonal communication skills.
Requirements
- EDUCATION: associate degree in electronics, computer science, or a related computer degree/equivalent work experience
- EXPERIENCE: Hands-on experience with desktop devices
- EXPERIENCE: 4 years experience in a desktop device support position
- LICENSURE/CERTIFICATION: Valid PA driver’s license.
Responsibilities
- Responsible for the configuration, installation, maintenance, and upgrade of any desktop device including hardware, software, and operating systems.
- Installing or overseeing the installation of all software housed on any desktop device.
- Monitoring our desktop devices, collecting and analyzing usage statistics, and producing reports reflecting the usage and stability of our desktop devices.
- Researching, purchasing, and implementing software/hardware to produce reports.
- Researching, evaluating, and recommending desktop hardware and software.
- Responsible for maintaining all necessary desktop security.
- Maintaining/supporting all appropriate user access and security at the desktop level.
- Building and maintaining updated desktop procedure documentation for use by all IS support personnel.
- Maintaining skills at an adequate level to provide support for other technical areas including OS/server and network technicians.
- Able to work independently and exercise sound judgment in determining desktop device-related problems.
- Utilizing excellent interpersonal communication skills.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
251-500 employees
