Desktop Support Analyst - Full Time
About The Position
In this role you will be: Responsible for the configuration, installation, maintenance, and upgrade of any desktop device including hardware, software, and operating systems. Installing or overseeing the installation of all software housed on any desktop device. Monitoring our desktop devices, collecting and analyzing usage statistics, and producing reports reflecting the usage and stability of our desktop devices. Researching, purchasing, and implementing software/hardware to produce reports. Researching, evaluating, and recommending desktop hardware and software. Responsible for maintaining all necessary desktop security. Maintaining/supporting all appropriate user access and security at the desktop level. Building and maintaining updated desktop procedure documentation for use by all IS support personnel. Maintaining skills at an adequate level to provide support for other technical areas including OS/server and network technicians. Able to work independently and exercise sound judgment in determining desktop device-related problems. Utilizing excellent interpersonal communication skills. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements
- Associate degree in electronics, computer science, or a related computer degree/equivalent work experience.
- Hands-on experience with desktop devices.
- 4 years experience in a desktop device support position.
- Valid PA driver’s license.
Responsibilities
- Configuration, installation, maintenance, and upgrade of desktop hardware, software, and operating systems.
- Installation or oversight of software installation on desktop devices.
- Monitoring desktop devices, collecting and analyzing usage statistics, and producing reports.
- Researching, purchasing, and implementing software/hardware.
- Researching, evaluating, and recommending desktop hardware and software.
- Maintaining desktop security and user access.
- Building and maintaining updated desktop procedure documentation.
- Maintaining skills to support OS/server and network technicians.
- Working independently and exercising sound judgment in problem-solving.
- Utilizing excellent interpersonal communication skills.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
251-500 employees
