Desktop Support Analyst
About The Position
Mark Twain Behavioral Health (MTBH) is a private not-for-profit Certified Community Behavioral Health Organization serving Northeast Missouri since 1975 with a wide variety of services. We strive to treat the whole person by promoting wellness as individuals work toward their personal goals of achieving a satisfying, productive and healthy lifestyle. Mark Twain Behavioral Health is seeking a full-time DESKTOP SUPPORT ANALYST for our HANNIBAL COMMUNICATIONS DRIVE location. This full-time salaried position offers competitive pay and full benefits. Consider joining our MTBH Team! We offer a supportive culture of appreciation and a strong emphasis on the health and well-being of our team. The Desktop Support Analyst provides technical support and troubleshooting services to all MTBH staff by diagnosing, resolving, and documenting hardware, software, network, and other technical issues. This role supports computer systems, peripherals, and applications to ensure efficient and uninterrupted IT service delivery. This is an in-office position and will have occasional travel to different work sites as needed.
Requirements
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, OR relevant experience
- Deskside support, help desk, or technical support environment experience is preferred
- Proficiency with Windows operating system
- Experience installing and troubleshooting hardware, software, and network connectivity issues
- Familiarity with Active Directory, MS Office 365, Entra ID, account management, and basic network protocols is a plus
- Experience with remote support tools and ticketing systems preferred
- Strong customer service orientation with excellent communication skills
- Effective problem-solving and analytical abilities
- Ability to prioritize multiple tasks and work under minimal supervision
- Team-oriented attitude and willingness to learn emerging technologies
- Adherence to the MTBH Ethical Code of Conduct and all policies is required.
Nice To Haves
- Preferred certifications: CompTIA Network+; Microsoft Certified Professional (MCP)
Responsibilities
- Provide timely technical support via phone, email, remote tools, or in‑person to resolve computer system, software application, connectivity, and peripheral device issues
- Diagnose, troubleshoot, and resolve hardware and software problems, including operating system issues and application errors
- Install, configure, and maintain computers, printers, mobile devices, and related peripherals
- Assist end users with software installations, updates, patches, and system configurations.
- Document support requests, solutions, and procedures within the organization’s ticketing system.
- Perform workstation setup and deployment to standardize workstation configurations.
- Communicate effectively with users to explain technical solutions in a user‑friendly manner.
- Collaborate with IT team members to escalate complex issues and implement long‑term improvements.
Benefits
- health insurance with a company-paid premium for the employee
- Health Savings Account with annual employer contribution
- 403b retirement plan with annual employer contribution
- employee wellness program with financial support for healthy lifestyle
- generous amounts of paid time off
- 11 paid holidays each year
- educational funds and time allowance for professional development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
