Analyst, Desktop Support

Leviton Manufacturing • Melville, NY

5h • Onsite

About The Position

This individual is responsible for the resolution of client technological issues, as well as, completion of projects and tasks given by management.

Requirements

• Must have excellent customer service skills to work with employees throughout the entire organization, including executive management
• Must have excellent interpersonal skills
• Ability to understand and relate to employees' concerns and needs, fostering a supportive workplace
• Strong problem-solving skills to identify issues and develop effective solutions
• Ability to work well in a team environment, fostering collaboration and cooperation among team members
• BS in Computer Science or equivalent
• 3 years’ experience in the support and resolution of computer related problems
• Experience in Helpdesk and/or Computer Support is a must

Nice To Haves

• Certifications such as A+, MCP and MCSE is a plus

Responsibilities

• Support expertise in following operating system platforms: Microsoft Windows 10, Microsoft Windows 11 and Mac OS X
• Support expertise in Microsoft Office 365 applications: OneDrive for Business, Teams, Forms, etc.
• Support expertise in Microsoft application products: Office, Project and Visio
• Support and troubleshoot all standard and non-standard desktop, laptop and printer hardware/ software
• Support and troubleshoot all standard and non-standard Macintosh computer and printer hardware/software
• Support and troubleshoot all standard and non-standard Mobile Devices hardware/software, including Surface Pro, iPhone and Android
• Support all communication services, including but not limited to VPN, Wi-Fi and LTE/5G.
• Coordinate with other groups in IT and cross-functionally in the company to fulfill requests
• Research, resolve and respond to employee IT issues / problems / questions received via email, telephone calls, escalations or ticketing system
• Provide remote support to all corporate desktops, laptops, mobile devices, peripherals, and printers including additional hardware / software requests
• Stay current on latest technologies that are related to Desktop Technology and actively seek educational experience to better ones knowledge base and productivity
• 24x7 on-call availability is required with immediate response to incidents
• Any and all responsibilities deemed necessary by management

Benefits

• Medical, dental, and vision insurance programs
• 401K plans with employer-matching contributions
• Tuition reimbursement
• PTO
• Paid holidays
• Volunteer time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees