Desktop Support Analyst
About The Position
As our Desktop Support Analyst, you will partner with our team to deliver high-level technical assistance and operational support for our enterprise endpoints. You’ll tackle tier-2 escalations, manage security patching, and expand our knowledge base to keep the team productive through expert remote and desk-side support. Fairway Home Mortgage, founded in 1996, is a nationwide leader in the mortgage industry. Customer service is at the heart of everything we do. We deliver personalized loan solutions with some of the fastest turn times in the industry. Our mission is to act as trusted advisors, guiding clients through every step of the mortgage process to exceed expectations and ensure satisfaction. Our culture promotes innovation, growth, and collaboration, offering exciting career paths and professional development. Whether you're starting out or advancing your career, Fairway is a place where your skills and ambitions can thrive. At Fairway Independent Mortgage Corporation, we’ve been committed to delivering exceptional service and fostering a culture of growth and collaboration since our founding in April 1996. We strive to make a meaningful impact in the communities we serve by living out our core values daily. Explore rewarding career opportunities at Fairway, from branch-based roles to corporate support positions. Join a team dedicated to helping others and achieving success together.
Requirements
- 2+ years of technical experience supporting desktop technologies (Windows 10 & 11) within an Active Directory environment.
- Proven experience using Azure AD and Intune for managing policies and security groups.
- Demonstrated experience working with Defender for Endpoint or similar enterprise antivirus solutions.
- Proficiency with VPN, DNS, DHCP, TCP/IP, and troubleshooting network printers.
- Strong hardware and software repair skills, including PC imaging and mobile device support (tablets/smartphones).
- Vocational/Technical degree or equivalent work experience
Nice To Haves
- A+, Network+, or MCDST certifications are a plus
Responsibilities
- Provide expert deskside and remote technical assistance, resolving Tier 2 service desk escalations promptly and professionally.
- Maintain OS software and antivirus patching levels across all end-user computers to ensure security and compliance.
- Create and publish technical instructional documentation for the corporate IT knowledge base.
- Execute tasks for computer replacements, imaging, deployments, and data recovery.
- Assist in the delivery of various IT projects and participate in continuous process improvement initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
1-10 employees
