Desktop Support Analyst I
About The Position
This position is primarily responsible with all aspects of deployment and technical support of desktop computers, laptops, applications, peripherals and related technologies to internal and external customers of the company. This includes installation, upgrading, troubleshooting, problem resolution, endpoint security compliance, updating data and preventative maintenance in accordance with company guidelines and procedures. This person will also troubleshoot problem areas (in person, by telephone, or via a ServiceNow ticket) in a timely and accurate fashion and provide end user assistance where required.
Requirements
- Knowledge and understanding of hardware equipment, including experience troubleshooting issues and replacing hardware on both desktop, printers and laptops.
- Knowledge and understanding of software and other applications, including experience installing, configuring, and troubleshooting software on both desktop and laptops in a Windows environment.
- Knowledge of operating systems, active directory, account management, and other computing standards and best practices.
- Excellent oral and written communication skills.
- Excellent customer service skills to interact with all levels within the organization.
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Team oriented and skilled in working within a collaborative environment
- Associate’s Degree in related field or two (2) years of desktop support experience.
- Demonstrated excellent oral and written communication skills.
- Demonstrated excellent customer service skills to interact with all levels within the organization.
Nice To Haves
- Experience in the healthcare industry.
- Associate’s Degree in electronics, computer technology or related field and/or certifications in CompTIA, Networking or similar certifications.
- Additional related education and/or experience.
Responsibilities
- Deployment and technical support of desktop computers, laptops, applications, peripherals and related technologies
- Installation
- Upgrading
- Troubleshooting
- Problem resolution
- Endpoint security compliance
- Updating data
- Preventative maintenance
- Troubleshoot problem areas (in person, by telephone, or via a ServiceNow ticket)
- Provide end user assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
