Senior Desktop Support Analyst

Harris Computer•York, ME

3d•$50,000 - $52,000•Onsite

About The Position

The Senior Desktop Support Analyst provides crucial second-line support as a key member of our Managed Services team. This role is responsible for assisting internal users experiencing problems with IS-supported software and hardware. Your mission is to ensure the stability and performance of our desktop and laptop environments, resolving technical issues efficiently and effectively to empower our teams and support our business operations.

Requirements

4-6 years of experience in a desktop support environment is preferred.
Practical understanding and proficiency with the following technologies:
MS Windows Operating Systems
MS Exchange
MS Office Suite
Citrix
Firewall/VPN Configuration
MS SQL Server
MS IIS
Strong analytical and problem-solving skills with a logical, systematic approach.
Excellent customer focus with the ability to anticipate user needs.
Strong verbal and written communication skills.
Demonstrated ability to work effectively under pressure and manage deadlines.

Nice To Haves

A Bachelor of Arts (BA) or Bachelor of Science (BS) degree, or a relevant combination of training and experience, is preferred.

Responsibilities

Identify and resolve desktop and laptop hardware problems.
Perform initial network troubleshooting and determine the appropriate escalation path.
Proactively resolve virus issues and implement preventative initiatives.
Assist in new system deployments, including loading appropriate software as needed.
Manage and resolve incidents escalated from first-line support.
Create and maintain support documentation for customer and departmental use.
Provide suggestions and information on projects to improve departmental services.
Assist in the development of web pages for the Intranet and third-party applications.
Maintain web support resources, including hints, tips, and FAQs.

Benefits

At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care.
You will join a passionate and gifted team committed to innovation and excellence.
We offer a competitive compensation and benefits package and the opportunity to work in a fast-paced and dynamic environment.
Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers.
We offer a comprehensive benefit package as well as other additional “Perks”!
We empower our employees to make a difference
We have an award winning culture
We offer opportunity to learn
We are financially strong and we are owned by the largest software company in Canada (CSI)
We have fun!
Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.