Desktop Support Analyst

TEKsystems • New York, NY

1d • Onsite

About The Position

We are seeking a dedicated and technically skilled Desktop Support Technician to join our healthcare IT team. This role is critical in ensuring the smooth operation of end-user systems across clinical and administrative environments. The ideal candidate will provide hands-on support for hardware, software, and network issues, with a strong focus on customer service and timely resolution through the Avanti Ticketing System.

Requirements

• Desktop
• Support
• Customer service
• Active directory
• Technical support
• Office 365
• Windows
• Hardware
• Windows 10

Responsibilities

• Provide first and second-level support for hardware, software, and network issues.
• Support healthcare applications and systems, including EMR/EHR platforms.
• Set up and maintain user accounts, workstations, and mobile devices.
• Collaborate with IT and clinical teams to troubleshoot and resolve issues.
• Maintain accurate records of support activities in Avanti.
• Assist with onboarding/offboarding processes and equipment provisioning.
• Ensure compliance with healthcare IT standards and data security protocols.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees