Desktop Support Analyst

TEKsystems•Greenwich, CT

2d•$25 - $30•Onsite

About The Position

We are seeking a Desktop Support Technician to provide hands-on technical support within a fast-paced environment. This role supports daily IT operations and technology deployment initiatives while delivering exceptional customer service to end users. The ideal candidate is proactive, customer-focused, and eager to learn. This position requires providing high-touch technical support to healthcare professionals, administrative staff, and business users while troubleshooting hardware, software, and network-related issues both onsite and remotely.

Requirements

1+ years of desktop support, IT support, or help desk experience.
Strong experience supporting Windows environments.
Experience managing user accounts and permissions in Active Directory.
Knowledge of PC hardware, desktop support, and Microsoft Office applications.
Experience troubleshooting: Network connectivity issues, IP addressing conflicts, Network drive mapping, Printer connectivity, Peripheral devices
Ability to provide both onsite and remote technical support.
Excellent customer service and communication skills.
Strong documentation and ticket management skills.

Nice To Haves

Experience working in a healthcare or clinical environment.
Experience supporting thin clients and multifunction printers.
Knowledge of basic networking concepts and patch panel troubleshooting.
Previous experience supporting executives, clinicians, or other high-touch user groups.

Responsibilities

Provide desktop support for end users
Troubleshoot and resolve Windows operating system issues, application problems, and hardware failures.
Manage user accounts, permissions, and access requests through Active Directory.
Support desktops, laptops, thin clients, workstations, and multifunction printers.
Respond to support requests in person, via phone, email, and remote support tools.
Diagnose and resolve basic network connectivity issues, including IP conflicts and network drive mapping.
Configure, deploy, and maintain new hardware and technology equipment.
Assist with computer builds, deployments, upgrades, refreshes, and cleanup projects.
Troubleshoot printer issues and peripheral device connectivity.
Work with patch panels and assist in resolving network-related incidents.
Document incidents, resolutions, and support activities accurately within the ticketing system.
Perform routine rounding and provide proactive support to end users.
Travel between local sites as needed to support business requirements.