Desktop & Network Support Analyst

S&C Electric Company•Franklin, WI

1d•$72,570 - $96,153•Onsite

About The Position

As an S&C Electric team member, you’ll work on projects that have real-world impact. You’ll help transform the grid for resilient and reliable power worldwide. S&C has more than a 100-year history of innovation and has been 100% employee-owned since 2012. We continue this legacy as a trusted, forward-thinking leader in the electrical industry. You will advance a safer, more reliable, and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy. We’re big enough to be a respected industry leader but small enough for you to impact our company directly. Our commitment gives you opportunities to impact on and off the job positively. Join S&C to make an impact on tomorrow’s energy challenges and become an employee-owner! Are you passionate about Desktop & Network Support Analyst? We seek an enthusiastic and passionate professional for an Endpoint Support Analyst with experience supporting Microsoft 365, Cisco networks, and PC hardware. The successful candidate will join a high-performance, cross-functional team, supporting S&C’s 3,000+ client computer systems, printers, and mobile devices across 19 offices in 6 countries. The best person for this role will be approachable and accessible, with a genuine desire to help end-users get the most out of their technology. Operating with professionalism, urgency, empathy, and patience, the successful candidate is a people-focused professional with excellent communication and prioritization skills.

Requirements

4-5 years of experience in Desktop Support, Endpoint Support, IT Support, Systems Administration, or Network Support roles within a corporate or manufacturing environment.
Knowledge of PowerShell and scripting practices.
Knowledge of VMware vSphere technologies and best practices.
Working knowledge of Microsoft Azure.
Working knowledge of Microsoft Intune MDM/MDA.
Demonstrated ability to communicate effectively and professionally.
Expertise in configuring and supporting Windows/Linux/MacOS and Microsoft 365 products.
Strong customer service orientation with keen attention to detail.
Proven problem-solving and analytical skills.
Ability to work independently with minimal supervision in a fast-paced environment.
Highly self-motivated and skilled at empowering a highly collaborative team.

Nice To Haves

Certification in current Microsoft client technologies is highly desirable.

Responsibilities

Maintain PC hardware remotely and for production support.
Develop automated processes via PowerShell scripts to improve team functions and client requests.
Propose projects and initiatives to improve customer support and central management of IT systems, including but not limited to OS configurations, scan guns, printers, and Microsoft tools.
Provide entry-level team members with coaching in problem-solving and technical standards.
Drive team efforts to improve customer service for our clients through new technologies.
Install or assist in installing and maintaining technical equipment and software.
Respond to and prioritize requests for technical support or assistance.
Identify and analyze support issues, determining cause, resolution, and potential trends.
Prepare/maintain procedural, educational, or related documentation/communications.
All full-time team members must be available on call 24/7 and may need to travel as required for business purposes.

Benefits

Medical & Prescription
Dental
Vision
Health Care and Dependent Care Flexible Spending Accounts
Health Savings Account (HSA)
Group Life Insurance
optional Supplemental Life and AD&D Insurance
Wellbeing Resources including Employee Assistance Program and Family Forming Benefits (i.e., Adoption and Fertility support)
Vacation Time
Sick Time
Paid Holidays and Company Shutdown days
Short-Term Disability
Long-Term Disability
Other Leaves
Paid Parental Time
Military Leave
401(k) Retirement Savings and Employee Stock Ownership Plan (KSOP) offering traditional and Roth 401(k) options and an Employee Stock Ownership Plan (ESOP) component; KSOP participants can receive annual ESOP company contributions of over 11% of eligible earnings (3% Core, up to 3.5% Match, Variable Periodic).