Desktop Support Analyst
Ampcus Inc.•White Plains, NY
•Onsite
About The Position
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. This role supports the daily activities of the Desktop Support computing systems, including the implementation, maintenance, enhancement, and documentation of desktop Operating Systems, applications, and hardware. The position promotes procedures and standards, disseminates information to user communities, and provides complex level Help Desk-type services for hardware, software, and applications support.
Requirements
- Knowledge of desktop / laptop computers, network architecture, software applications, Active Directory.
- Effective planning and organization skills that support the Maintenance of the Desktop Asset database, keeping it up-to-date.
- Effective oral and written communications skills; ability to communicate with end users at their level of understanding.
- Bachelor’s Degree in computer science, engineering or related technical or business discipline.
- Minimum 4 years quality experience
- Experience in desktop support operating systems.
Nice To Haves
- Advanced degree, training, professional affiliations desirable.
Responsibilities
- Support Desktop & Laptop Lifecycle (Configuring & Installation of Equipment, End User training / Support, Tracking of all Assets from purchase through to disposal).
- Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices).
- Contribute to a library of information by documenting hardware, software installation procedures, support information, and equipment inventory.
- Assist with the implementation of new projects as needed.
- Work with IT staff on developing new policies or procedures.
- Order computer supplies related to his or her area of responsibility.
- For system outages – escalate issues to 3rd Level Support (Via - Email, Desk / Cell Phone, Text Messaging) and assist the support team as required.
- Assist Desktop Support team in evaluating new hardware / software technology to meet the business needs of our customers.
- Oversee hardware/ software maintenance agreements and put forth necessary quotes to procure the required items.
- Support mobile devices in and out of the office.
- Assist customers seeking assistance with their mobile devices (iPhones, Laptops, Mobile Workstations) regardless of the issue.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
