Desktop & Network Support Analyst

S&C Electric Company•Franklin, WI

1d•Onsite

About The Position

Join Our Team as a Desktop & Network Support Analyst! We seek an enthusiastic and passionate professional for an Endpoint Support Analyst with experience supporting Microsoft 365, Cisco networks, and PC hardware. The successful candidate will join a high-performance, cross-functional team, supporting S&C’s 3,000+ client computer systems, printers, and mobile devices across 19 offices in 6 countries. The best person for this role will be approachable and accessible, with a genuine desire to help end-users get the most out of their technology. Operating with professionalism, urgency, empathy, and patience, the successful candidate is a people-focused professional with excellent communication and prioritization skills.

Requirements

4-5 years of relevant experience
4-5 years of experience in Desktop Support, Endpoint Support, IT Support, Systems Administration, or Network Support roles within a corporate or manufacturing environment.
Knowledge of PowerShell and scripting practices.
Knowledge of VMware vSphere technologies and best practices.
Working knowledge of Microsoft Azure.
Working knowledge of Microsoft Intune MDM/MDA.
Demonstrated ability to communicate effectively and professionally.
Expertise in configuring and supporting Windows/Linux/MacOS and Microsoft 365 products.
Strong customer service orientation with keen attention to detail.
Proven problem-solving and analytical skills.
Ability to work independently with minimal supervision in a fast-paced environment.
Highly self-motivated and skilled at empowering a highly collaborative team.
Bachelor’s Degree in Computer Science, Information Technology, MIS, or equivalent work experience

Nice To Haves

Preferred Certification in current Microsoft client technologies is highly desirable.

Responsibilities

Maintain PC hardware remotely and for production support.
Develop automated processes via PowerShell scripts to improve team functions and client requests.
Propose projects and initiatives to improve customer support and central management of IT systems, including but not limited to OS configurations, scan guns, printers, and Microsoft tools.
Provide entry-level team members with coaching in problem-solving and technical standards.
Drive team efforts to improve customer service for our clients through new technologies.
Install or assist in installing and maintaining technical equipment and software.
Respond to and prioritize requests for technical support or assistance.
Identify and analyze support issues, determining cause, resolution, and potential trends.
Prepare/maintain procedural, educational, or related documentation/communications.
All full-time team members must be available on call 24/7 and may need to travel as required for business purposes.