Research Desktop Support Analyst

Cynet Systems • Boston, MA

2d • Onsite

About The Position

This role focuses on client desktop systems deployment and administration, mobile device and print management, and providing in-person and phone support. The analyst will also offer personal solutions consulting, participate in project implementation, technical training, and knowledge management, perform security administration, and utilize a Support Ticketing System.

Requirements

• Outstanding customer service skills.
• Versatility and breadth of technical skills.
• Strong organizational skills and attention to detail.
• Ability to take ownership where appropriate.
• Ability to help teams and projects successfully accomplish their objectives.
• Knowledge of Microsoft and Apple products.
• Knowledge of ITIL methodology.
• Knowledge of change management and risk management processes.
• Experience with network and telecom troubleshooting, routers, TCPIP, firewalls, VPNs, and Voice services.

Responsibilities

• Focus on client desktop systems deployment and administration.
• Manage mobile devices and print management.
• Provide in-person and phone support.
• Provide personal solutions consulting.
• Participate in project implementation, technical training, and knowledge management.
• Perform security administration.
• Use and update Support Ticketing System.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed