Desktop Support Analyst
About The Position
The Desktop Support Analyst provides support assistance to client users experiencing problems with IS supported software and hardware. Desktop Support Analysts are responsible for performing initial troubleshooting and identifying the appropriate escalation path for incidents received by other teams as well as the fulfilment of basic service requests. This is a fully onsite position Troubleshoots networking issues and determines appropriate escalation path Resolves and works proactively on virus issues and initiatives Assists in new system deployments/loading appropriate software as needed Handles incidents escalated from first line of support Writes support documentation for client and/or departmental use Provides suggestions and information on projects that should be undertaken by the department Responds to requests for assistance from associates who are experiencing problems with supported software or hardware Documents results of problem resolution session using the internal ticketing and remote access system Identifies and resolves intermediate level desktop/laptop hardware problems.
Requirements
- Bachelor's degree or equivalent technical experience required
- Knowledge, Skills & Abilities
- Proficient level knowledge of the following:
- General familiarity with the healthcare industry.
- Knowledge of enterprise level technologies.
- Experience using a service management ticketing system.
- Business level written and verbal communication skills
- Analytical and problem-solving skills
Nice To Haves
- CompTIA A+, HDI, Microsoft MCSA or related technical certification (preferred)
- 2-4 years relevant work experience (preferred)
Responsibilities
- Troubleshoots networking issues and determines appropriate escalation path
- Resolves and works proactively on virus issues and initiatives
- Assists in new system deployments/loading appropriate software as needed
- Handles incidents escalated from first line of support
- Writes support documentation for client and/or departmental use
- Provides suggestions and information on projects that should be undertaken by the department
- Responds to requests for assistance from associates who are experiencing problems with supported software or hardware
- Documents results of problem resolution session using the internal ticketing and remote access system
- Identifies and resolves intermediate level desktop/laptop hardware problems
Benefits
- holidays
- vacation
- medical
- dental
- vision insurance
- company paid life insurance
- retirement savings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
