Desktop Support Analyst

TEKsystems•Tampa, FL

21h•$25 - $25•Onsite

About The Position

We are seeking a customer-focused Desktop Support Technician to join our IT team. This position is ideal for an early-career IT professional with 1-2 years of experience providing desktop support, service desk assistance, PC deployment, and end-user technical support. The successful candidate will possess strong troubleshooting skills, excellent communication abilities, and a passion for delivering exceptional customer service in a fast-paced enterprise environment.

Requirements

1-2 years of experience in desktop support, help desk, service desk, or end-user support.
Experience troubleshooting Windows operating systems, PC hardware, and common software applications.
Familiarity with Microsoft 365 administration and support.
Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
Excellent verbal and written communication skills.
Strong customer service orientation and ability to work effectively with users of varying technical skill levels.
Experience working with ticketing systems and documenting support activities.
Ability to prioritize multiple tasks and work effectively in a fast-paced environment.

Nice To Haves

CompTIA A+ Certification or equivalent technical certification.
Experience with PC imaging, deployment, and hardware refresh projects.
Exposure to Active Directory, Microsoft Entra ID, or endpoint management tools.
Experience supporting enterprise desktop environments.

Responsibilities

Provide first-level and second-level technical support for desktops, laptops, mobile devices, and peripherals.
Troubleshoot and resolve hardware, software, operating system, and Microsoft 365 related issues.
Support end users through phone, email, ticketing systems, remote support tools, and in-person interactions.
Assist with PC deployments, workstation setups, hardware replacements, upgrades, and equipment refresh initiatives.
Perform software installations, updates, and basic system configurations.
Document incidents, service requests, troubleshooting steps, and resolutions within the ticketing system.
Escalate complex technical issues to senior support teams when appropriate.
Maintain a high level of customer service while supporting users across the organization.
Assist with onboarding and offboarding activities, including workstation preparation and user setup.
Support basic printer, connectivity, and peripheral device troubleshooting.