Desktop Support Analyst
DCM Services•Columbia, SC
•$50,000 - $60,000•Onsite
About The Position
The Desktop Support Analyst is a key member of our IT Infrastructure team, responsible for delivering responsive, high-quality end-user support across hardware, software, and technology systems. You'll help ensure a productive, well-supported workforce by resolving issues efficiently, maintaining systems proactively, and building strong relationships with end users. This role calls for technical proficiency, strong communication skills, and a service-first mindset.
Requirements
- 2+ years of experience in desktop support, helpdesk, or IT support in a professional environment.
- Hands-on experience with Windows 10/11 endpoint management, configuration, and troubleshooting.
- Working knowledge of Active Directory, Group Policy, Exchange (on-prem and online), and Microsoft 365 administration.
- Experience with MDM platforms such as Microsoft Intune.
- Familiarity with patch management tools (WSUS, PDQ Deploy) and software deployment best practices.
- Experience with remote support tools such as TeamViewer or equivalent.
- Exposure to ITSM/ticketing platforms; ServiceNow experience preferred.
- Familiarity with endpoint security tools; CrowdStrike experience a plus.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Strong customer service orientation with a patient, professional, solution-focused approach.
- Highly organized with strong attention to detail; able to manage multiple priorities in a fast-paced environment.
- Self-motivated, accountable, and a collaborative team player.
Nice To Haves
- ServiceNow experience preferred.
- CrowdStrike experience a plus.
- Certifications such as CompTIA A+, Network+, Microsoft MD-102/MS-900, or ITIL Foundation are a plus.
Responsibilities
- Image, configure, package, and deploy workstations and laptops for new hires and equipment refreshes, both on-site and remotely.
- Maintain accurate inventory of hardware assets including laptops, workstations, docking stations, headsets, power supplies, and peripherals.
- Support onboarding, transfers, leaves of absence, and terminations.
- Diagnose and resolve hardware, software, printer, and conference room technology issues in person and via remote support tools (TeamViewer).
- Manage and execute endpoint patching and software deployment using WSUS, Intune, and PDQ Deploy.
- Deploy and maintain applications including Microsoft 365 (including Visio), FACS Workstation, CT Term, Filebound, LiveVox, Outlook/Exchange, and CrowdStrike.
- Administer Active Directory users, security groups, distribution groups, and Group Policy; perform password resets and account management.
- Manage cloud identity via Microsoft 365 Admin Center, Exchange Online, and Teams Admin.
- Enroll, configure, and support mobile devices through Microsoft Intune MDM/MAM.
- Maintain the printer fleet, including consumables coordination with Loffler and proper handling of spent toner cartridges.
- Monitor, triage, and resolve tickets in the ServiceNow queue with timely updates and follow-up communication.
- Conduct regular CrowdStrike Falcon reviews and escalate security findings.
- Create and maintain technical documentation, work instructions, and knowledge base articles.
- Identify opportunities for process improvement, automation, and workflow optimization.
Benefits
- performance-based bonus eligibility
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
