Desktop Support Analyst I
About The Position
Fielding and thoroughly documenting Service Desk tickets and related to PC hardware, printer/MFP hardware, PC/VoIP phone peripherals, Microsoft Windows operating system, Microsoft Office suite, VMWare virtual desktop products, Apple IOS, Adobe Acrobat and Java. Provide backup Telephone support for Service Desk Technicians. Installation and maintenance of business software as assigned. Management and completion of Service Desk related projects, such as hardware, and software deployments, monthly security patching, and extensive cloud applications. Use of internal and external knowledge bases and other resources to resolve as many technical issues as possible before escalation. Provide 2nd level support for the Service Desk Technicians.
Requirements
- 4-year degree or equivalent experience required.
- 2 to 4 years’ experience in Desktop support\Service desk required.
- Possess a working knowledge of fundamental operations of relevant software, hardware, and other technology equipment.
- Comptia A+ or comparable industry-recognized certification required.
- ITIL Foundation training required.
- Willingness to work overtime, nights and weekends as required.
- Ability to remain productive during slow times, able to multitask effectively during busy times, and exercise patience and professionalism during stressful situations.
- Knowledge of and compliance with all Vituity IT operational and security policies and standard operating procedures.
- Full knowledge of admin functions with Office 365.
- Working knowledge of Active Directory and Exchange.
- Working knowledge of Active Directory and its interface with Office 365.
- Self-starter able to manage small projects.
- Able to support applications used at the primary work location. For example, if at RCM, able to support virtual desktops and billing applications.
Nice To Haves
- HDI Certifications preferred.
- Classes relating to Service Delivery or application specific certifications are preferred.
- 4-year degree in relevant field preferred.
- 4 years of experience in IT preferred.
- Office 365 Certification preferred.
- Owner and expert on one or more minor applications used at Vituity.
Responsibilities
- Fielding and thoroughly documenting Service Desk tickets and related to PC hardware, printer/MFP hardware, PC/VoIP phone peripherals, Microsoft Windows operating system, Microsoft Office suite, VMWare virtual desktop products, Apple IOS, Adobe Acrobat and Java.
- Provide backup Telephone support for Service Desk Technicians.
- Installation and maintenance of business software as assigned.
- Management and completion of Service Desk related projects, such as hardware, and software deployments, monthly security patching, and extensive cloud applications.
- Use of internal and external knowledge bases and other resources to resolve as many technical issues as possible before escalation.
- Provide 2nd level support for the Service Desk Technicians.
Benefits
- Superior health plan options
- Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
- Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%25 plus discretionary profit-sharing contributions (eligible January following 18 months of service)
- Generous paid time off starting 3-4 weeks’ annually
- Student Loan Refinancing Discounts
- Professional and Career Development Program
- EAP and travel assistance included
- Wellness program
- Purpose-driven culture focused on improving the lives of our patients, communities, and employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
