Desktop Support Analyst I
DYOPATH•Whitsett, NC
•Onsite
About The Position
We are seeking a detail-oriented Desktop Support Analyst who thrives in a fast-paced environment, enjoys troubleshooting, and delivers exceptional customer support. This role plays a key role in supporting day-to-day business operations, offering opportunities to expand technical skills and build your career within a collaborative and customer-focused team. The Desktop Support Analyst will provide technical support for various devices, analyze user requests, troubleshoot hardware and software issues, and maintain company systems and applications.
Requirements
- Bachelor’s degree in computer science, IT, or related field OR Four (4) years of equivalent work experience
- A+ Certification required
- Intermediate hardware and software troubleshooting skills
- Strong written and verbal communication skills
- Ability to provide sound technical advice and problem resolution
- Detail-oriented with strong organizational skills
- Ability to prioritize workload and meet deadlines
- Strong customer service mindset
- Ability to collaborate effectively within a team environment
Nice To Haves
- Experience with Microsoft O365 Suite and SharePoint
Responsibilities
- Provide technical support for desktops, laptops, printers, scanners, and peripherals
- Analyze user requests and incidents to determine appropriate resolutions
- Troubleshoot hardware and software issues via phone, chat, or in person
- Install, deploy, and maintain company systems, devices, and applications
- Track, manage, and resolve incidents and service requests using ticketing systems while meeting established SLAs
- Organize and participate in user meetings to discuss and resolve recurring or complex issues
- Perform software and system updates, including: Microsoft security patches, Antivirus signature updates, Other application updates
- Order parts and manage hardware repairs and asset maintenance
- Act as a point of contact for third-party vendors and service providers
- Document processes, procedures, and technical requirements
- Create, edit, and maintain knowledge base articles
- Develop clear instructional materials to support self-service capabilities
- Troubleshoot system errors, reports, and processes to ensure optimal performance
- Support continuous improvement initiatives and special projects
Benefits
- Opportunities to expand technical skills and build your career
- Work alongside a supportive and team-focused group
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
