Desktop Support Analyst

Secur-Serv•New Brunswick, NJ

7d•Onsite

About The Position

The Desktop Support Analyst will support a Secur-Serv's client by providing expert network and computer support to hospital staff. The role involves installing, maintaining, and troubleshooting hardware and software, as well as responding to user requests and collaborating with IT management.

Requirements

High School Diploma or GED
Strong problem-solving skills and a passion for staying current with technology.
Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and Wi-Fi configuration.
Excellent communication and interpersonal skills to assist users effectively.
Proven ability to work collaboratively in a team environment.
Experience with Windows OS and Mac OS, including installation, configuration, and troubleshooting.
Proficiency in troubleshooting, repairing, and maintaining desktop hardware components, including CPUs, RAM, hard drives, and peripherals.

Nice To Haves

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP)
Bachelor’s degree in business administration, cybersecurity, information technology, law, or a related field.

Responsibilities

Follow all Secur-Serv requirements, policies, procedures, and management directions
Provide expert network and computer support, assisting hospital staff with computer-related issues, installing, and maintaining hardware and software, monitoring network traffic, overseeing automatic backups, and analyzing and troubleshooting problems promptly.
Install, configure, and troubleshoot software applications, including Microsoft Office Suite and various productivity tools.
Provide remote desktop support using remote desktop tools and techniques to end users.
Support a range of software applications, including Windows Operating System, Novell Software, Microsoft Office Software, and other approved IT applications. Responds to inquiries about the software applications it supports and offers assistance. Contributes to the licensing of software products.
Provide timely solutions to user requests for assistance with personal computer hardware issues. Point users in the direction of the best course of action if problems are outside the IT department’s purview.
Keep thorough records of user assistance requests and periodically evaluate them to determine the need to improve education and training.
Collaborate closely with IT management and immediately alerts them to any potential problems encountered while completing assignments.