Desktop Refresh Technician

TEKsystems • Honolulu, HI

1d • $20 - $25 • Onsite

About The Position

We are seeking a Desktop Support Technician to support a large-scale Windows 11 deployment initiative across multiple enterprise locations. This role is ideal for a hands-on IT professional with strong desktop support experience who is comfortable working independently and supporting end users during hardware refresh and operating system migration activities.
The successful candidate will play a key role in device imaging, deployment, troubleshooting, and migration efforts, helping ensure a smooth transition to Windows 11 across the organization.

Requirements

• Experience performing computer imaging and device deployment activities.
• Strong desktop support experience, including hardware and software troubleshooting.
• Experience supporting Windows-based environments.
• Ability to work independently and manage tasks with limited supervision.
• Strong customer service and communication skills.
• Excellent problem-solving and troubleshooting abilities.
• Willingness to travel between multiple work locations as needed.

Nice To Haves

• Previous experience supporting Windows 11 deployments or operating system migrations.
• Experience with enterprise desktop refresh projects.
• Familiarity with deployment and imaging tools.
• Experience working in large corporate or enterprise environments.

Responsibilities

• Perform workstation imaging, configuration, and deployment activities.
• Support Windows 11 migration projects, including user setup and post-deployment troubleshooting.
• Migrate pilot and production user groups to new devices and operating systems.
• Install, configure, and support desktop hardware, software, peripherals, and mobile devices.
• Diagnose and resolve hardware, software, operating system, and connectivity issues.
• Provide onsite support across multiple office and branch locations as required.
• Troubleshoot and resolve end-user issues in a timely and professional manner.
• Perform hardware replacements, system upgrades, and device refresh activities.
• Document support procedures, deployment activities, and issue resolutions.
• Escalate complex technical issues when necessary.
• Assist with large-scale desktop deployment and device refresh initiatives.
• Coordinate deployment schedules and support users during migration windows.
• Ensure successful device rollouts with minimal disruption to business operations.
• Support after-hours deployment activities and maintenance windows.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed