Desktop Support Technician

TEKsystems • Lakeside Park, KY

9d • $20 - $23 • Onsite

About The Position

Our team is seeking a Desktop Support Technician to provide technical support for both onsite and remote end users across multiple office locations. This role is responsible for delivering exceptional customer service while supporting desktop environments, mobile devices, peripheral equipment, and general IT infrastructure. Occasional local travel may be required to support various sites.

Requirements

• Strong customer service and communication skills.
• Experience configuring, installing, and supporting computer hardware and software.
• Experience working with an IT service management or ticketing system.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• Strong troubleshooting and problem-solving skills.
• Experience supporting desktop operating systems, productivity applications, and mobile devices.
• Ability to work independently and as part of a team.

Nice To Haves

• Desktop and end-user support
• Hardware and software troubleshooting
• Help desk or service desk support
• Device deployment and installation
• Printer and peripheral support
• Mobile device support
• Workstation imaging and configuration
• User account administration
• Inventory management
• Network connectivity troubleshooting

Responsibilities

• Provide technical support for desktop and laptop computers, tablets, mobile devices, printers, copiers, and telephony equipment.
• Install, configure, maintain, and troubleshoot hardware and software issues.
• Respond to and resolve end-user support requests through an IT ticket management system.
• Deploy and configure new technology equipment for end users.
• Assist with workstation setup, imaging, inventory tracking, and equipment lifecycle management.
• Troubleshoot connectivity issues and provide basic support for network devices as needed.
• Deliver timely and professional support while maintaining high levels of customer satisfaction.
• Collaborate with team members and escalate issues appropriately when necessary.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed