Desktop Support Technician
About The Position
We are seeking a Desktop Support Technician to provide onsite technical support for clinicians, administrative staff, and hospital personnel in a fast-paced healthcare environment. This individual will be responsible for troubleshooting hardware and software issues, supporting end-user devices, maintaining desktop systems, and ensuring healthcare staff have the technology needed to deliver quality patient care. The ideal candidate will have strong customer service skills, experience supporting Windows environments, and the ability to work effectively in a clinical setting.
Requirements
- 2+ years of desktop support, technical support, or IT support experience.
- Experience supporting Windows 10/11 operating systems and Microsoft 365 applications.
- Working knowledge of Active Directory, hardware troubleshooting, printers, and peripheral devices.
- Experience using an IT ticketing system such as ServiceNow, Remedy, Jira, or similar platforms.
- Strong customer service and communication skills.
- Ability to troubleshoot and resolve technical issues in a fast-paced environment.
- Ability to manage multiple priorities and provide timely support to end users.
Nice To Haves
- Experience working in a healthcare, hospital, or clinical environment is preferred.
- Experience supporting EMR/EHR applications such as Epic, Cerner, or Meditech.
- Knowledge of healthcare technologies, clinical workstations, and mobile healthcare devices.
- Familiarity with Microsoft Teams, remote support tools, and endpoint management solutions.
- CompTIA A+, Network+, or other relevant certifications.
Responsibilities
- Provide onsite desktop support for hospital staff, including physicians, nurses, clinicians, and administrative personnel.
- Troubleshoot and resolve hardware, software, operating system, network, printer, and peripheral issues.
- Install, configure, and deploy desktops, laptops, thin clients, mobile devices, and related equipment.
- Support Windows operating systems, Microsoft 365 applications, and standard healthcare software applications.
- Diagnose and resolve issues related to user accounts, password resets, access requests, and Active Directory administration.
- Set up and maintain computer workstations, nursing stations, and clinical devices.
- Respond to incidents and service requests through the IT ticketing system while meeting established service level agreements.
- Support conference room technology, video conferencing platforms, and shared hospital resources.
- Perform hardware replacements, equipment refreshes, and workstation moves, adds, and changes.
- Document troubleshooting activities, resolutions, and technical procedures in accordance with organizational standards.
- Escalate complex technical issues to appropriate infrastructure, networking, or application support teams.
- Follow hospital policies, security requirements, and regulatory guidelines to protect patient and organizational data.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
