Desktop Technician

Southern Nazarene University•Bethany, OK

4d•Onsite

About The Position

An IT Support Desktop Technician is responsible for delivering technical assistance to SNU students and SNU employees encountering computer-related issues. Key duties encompass installing and configuring computer hardware and software, providing both remote and onsite support, troubleshooting and resolving technical problems, and maintain comprehensive technical documentation. This role necessitates a robust understanding of computer networks, operating systems, and related technological concepts. Customer services and problems-solving skills are essential, as IT Support Desktop Technicians frequently need to convey technical information to individuals without a technical background.

Requirements

High school graduate
Minimum of two years of related work experience and/or relevant training
Possess strong verbal and written communication skills
Ability to prioritize multiple demands in fast paced work environment
Typing and spelling competency
Experience with various computer software applications
Data entry experience
Profess faith in Jesus Christ, possess a strong personal Christian commitment and be committed to the SNU mission to make Christlike disciples through higher education in a Christ centered community.
Understand and embrace the biblical principle that all people are created in the image of God and should be treated with dignity and respect, including a belief in equal opportunity to work, contribute, and flourish without discrimination.

Nice To Haves

Some college coursework
Experience in higher education

Responsibilities

Provide phone and desktop support, including hardware and software installation, configuration, and troubleshooting.
Assist users with password management, printing, and email-related issues.
Install applications and assign user permissions as required.
Set up hardware and software for special events.
Maintain proficiency in Windows and macOS operating systems.
Demonstrate Working knowledge of Active Directory, Gmail, and Microsoft Office
Research and troubleshoot software-related issues effectively.
Communicate clearly and professionally across all levels and departments with the University.
Foster and maintain positive interpersonal relationships.
Work independently with minimal supervision.
Deliver high-quality customer service.
Perform additional duties as assigned