Desktop Technician

TEKsystems•Morganton, NC

1d•$18 - $22•Onsite

About The Position

A consultant is needed to join the Desktop Support team. This role will involve replacing laptops across 3 entities, with desktop replacements scheduled for the following year, and supporting an upcoming Rover upgrade. The implementation of Imprivata and a printer assessment to remove unused devices are also key project components. Approximately 75% of this person's time will be dedicated to supporting projects, while the remaining 25% will focus on break/fix tickets and service requests for post-go-live support. Project work may include collapsing domains, imaging, and upgrading computers and peripheral devices. The role also involves supporting asset management tasks such as ordering PCs, shipping equipment, and maintaining inventory. Break/fix issues can range from PC and printer problems to application malfunctions and machine integration into Active Directory. The team utilizes Bomgar for remote support, supports both desktops and VDI, and provides support for Vocera in their Voice Environment and Imprivata Badge Access. The environment is Citrix-based.

Requirements

Windows 10 proficiency.
Experience with imaging (imaging server or flash drive).
Experience with printers: installing, setting up, dealing with drivers and logic.
Patience and strong interpersonal skills for supporting end-users, including doctors and nurses with urgent needs and individuals with limited tech skills.
Team player with good communication skills.
Experience with Active Directory.
Experience with ServiceNow.
Experience with desktop support.
Experience with Windows.
Experience with remote support tools like Bomgar.
Familiarity with VDI environments.
Familiarity with Vocera support.
Familiarity with Imprivata Badge Access.
Familiarity with Citrix environments.

Nice To Haves

Exposure to Windows 11 imaging and setup.

Responsibilities

Replace laptops across 3 entities.
Support upcoming Rover upgrade.
Implement Imprivata.
Conduct printer assessments to remove unused devices.
Support projects such as collapsing domains, imaging, and upgrading computers and peripheral devices.
Provide break/fix support for PCs, printers, and other peripheral devices (connectivity issues).
Troubleshoot application issues.
Assist with putting machines into Active Directory.
Support asset management tasks including ordering PCs, shipping equipment, and tracking inventory.
Provide post-go-live support.