Desktop Technician

TEKsystems•Knoxville, TN

3d•$25 - $27•Onsite

About The Position

We are seeking an experienced Desktop Support Technician to join a growing IT support team in Knoxville. This team provides technical support for thousands of endpoints across hundreds of locations nationwide and serves as the highest level of support for end-user technology issues. The ideal candidate will have strong hands-on experience with desktop and laptop deployments, troubleshooting hardware and software issues, asset management, and supporting Windows-based environments. This role requires a customer-focused professional who can work collaboratively with teammates to resolve complex technical challenges while delivering exceptional support to end users.

Requirements

Desktop Support
Hardware Troubleshooting
Windows 10/11 Support
Active Directory
PC Imaging and Deployment
Microsoft Office / Office 365
Printer Support
Technical Troubleshooting
Asset Management
End User Support
Customer Service

Nice To Haves

Experience supporting enterprise desktop environments.
Familiarity with Microsoft 365 applications including Outlook, Teams, and Office Suite.
Experience deploying and imaging workstations and laptops.
Knowledge of hardware troubleshooting and break/fix support.
Ability to troubleshoot across multiple technologies and independently resolve issues.
Strong written and verbal communication skills.
Experience working within a ticketing system environment.

Responsibilities

Configure, image, deploy, and support desktop and laptop computers.
Troubleshoot and resolve hardware, software, operating system, and peripheral issues.
Provide advanced support for Microsoft Windows environments and business applications.
Support and manage Active Directory user accounts, permissions, and access requests.
Install, configure, and troubleshoot printers and other endpoint devices.
Respond to incident tickets and service requests within established SLA requirements.
Perform hardware replacements, upgrades, and lifecycle management activities.
Maintain accurate inventory and asset management records.
Collaborate with team members to investigate and resolve escalated technical issues.
Document troubleshooting steps, resolutions, and support procedures.
Deliver excellent customer service while supporting end users both remotely and onsite.