Desktop Operations Associate

Stamford Health • Stamford, CT

6h • Onsite

About The Position

The Desktop Operations Associate is part of the Desktop team, which monitors, supports, and maintains the hospital’s infrastructure and provides Windows, printer, and hardware support. The team provides Level 1 after-hours and weekend support. The role supports Stamford Health’s commitment to compassionate, personalized, person-centered care and its Planetree philosophy by fostering a respectful, collaborative environment that honors the needs, values, and preferences of patients, care partners, and colleagues.

Requirements

• High school diploma or GED.
• At least 2 years of enterprise infrastructure technology experience, including switches and routers.
• At least 3 years working on a desktop support team providing Level 1 and Level 2 desktop support.
• Troubleshooting expertise in Windows desktop systems and HP/Cisco server hardware and operations.
• Working knowledge of HP SIM for troubleshooting.
• Working knowledge of the SolarWinds monitoring solution.
• Working knowledge of Active Directory administration.
• Experience monitoring and providing basic troubleshooting of failed backup jobs.

Nice To Haves

• Associate degree preferred.

Responsibilities

• Respond to system alerts for potential hardware and software problems, triage issues, and escalate them to appropriate Level 2 or Level 3 support personnel when needed.
• Provide accurate, thorough turnover to other shifts, including verbal and written details and reports.
• Monitor and maintain the health of infrastructure components, including servers, storage, data circuits, and the computing environment.
• Perform Windows server and desktop administration tasks as needed to resolve problems or maintain availability.
• Assist with monthly operating system and application patching and upgrades.
• Monitor and triage backup failures and virus warnings.
• Provide on-site Help Desk support for issues involving hardware, operating systems, peripherals, and telephones.
• Prepare, test, and install desktop upgrades as part of the desktop refresh initiative.
• Provide technical assistance to assigned projects.
• Work independently on assignments.

Benefits

• Competitive salary
• Comprehensive, low-cost health insurance plans, including GLP-1 coverage options, available from day one
• Wellness programs
• Paid time off accruals
• Tax-deferred annuity and 403(b) pension plan
• Tuition reimbursement
• Free on-site parking and train station shuttle
• Childcare partnership with Children’s Learning Center

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED