Desktop IT Coordinator

Environmental Management Inc • Plain City, OH

4d

About The Position

Environmental Management Inc. (EMI) is seeking a highly organized and customer-focused Desktop IT Coordinator to support its workforce. The role manages company hardware and inventory, coordinates equipment purchases, provides first-level troubleshooting, and serves as the primary liaison between employees and EMI’s outsourced IT support provider.

The coordinator supports employees with day-to-day technology needs, prepares devices and workstations, tracks equipment throughout its lifecycle, coordinates vendor support and repairs, and communicates technology updates and security practices. The role may require travel between EMI locations and occasional evening or weekend work for technology deployments or urgent support needs.

Requirements

• At least 2 years of experience in Desktop Support, IT Help Desk, IT Asset Management, or a related field.
• Experience setting up and troubleshooting Windows PCs and laptops, monitors and docking stations, tablets and mobile devices, printers, and peripherals.
• Working knowledge of Microsoft 365 and common business applications.
• Experience working with third-party IT vendors or managed service providers.
• Strong organizational and inventory management skills.
• Excellent communication and customer service abilities.
• High school diploma or equivalent.
• Valid driver’s license.
• Ability to travel between EMI locations as needed.

Nice To Haves

• Associate degree or technical certificate in Information Technology.
• CompTIA A+ certification.
• Experience purchasing IT equipment and managing purchase orders.
• Familiarity with NetSuite or other ERP systems.
• Knowledge of mobile device management (MDM) and basic networking concepts.

Responsibilities

• Purchase computers, monitors, tablets, printers, and related accessories within approved budgets.
• Obtain and compare vendor quotes and process purchase requests.
• Receive, inspect, and track incoming equipment, and maintain an inventory of spare devices and accessories.
• Maintain accurate hardware records, including warranties, assignments, and replacement schedules.
• Prepare and issue devices for new hires; coordinate equipment collection and account deactivation for departing employees.
• Arrange secure disposal and recycling of retired equipment.
• Provide first-level hardware support and diagnose and resolve basic desktop and peripheral issues.
• Coordinate warranty claims and repairs.
• Set up and maintain workstations, printers, docking stations, and monitors.
• Act as EMI’s main contact with its outsourced IT support provider.
• Help employees submit support requests, track ticket status, and escalate unresolved issues.
• Coordinate onsite support visits and technology deployments.
• Review support activity and identify recurring issues.
• Answer employees’ day-to-day technology questions and create and maintain simple IT how-to guides.
• Communicate planned technology updates, maintenance, and outages.
• Help reinforce company IT policies and security practices.

Benefits

• Competitive salary
• Comprehensive benefits package
• Career growth opportunities
• Collaborative and supportive work environment
• Opportunity to make a direct impact on employee productivity and technology operations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED