Desktop Engineer I

Advisor Group•Atlanta, GA

8d•Hybrid

About The Position

This position will be responsible for maintaining the current tool set defined for each workstation within the organization as well as deployment, issuing and management of hardware, operation systems and software to all enterprise workstations. Assist staff with the installation, configuration and ongoing usability of desktop/laptop computers, peripheral equipment and software.

Requirements

Minimum of three years’ prior experience in a computer support role, supporting both in office and external users.
Proficient in a Windows environment, platforms, applications, and in the use of MS Office software such as Word, Excel, Outlook.
Superior customer-facing skills, ability to maintain a professional demeanor, and to interact with all levels within the organization.
Strong interpersonal, verbal, written and listening communication skills.
Ability to prioritize multiple tasks successfully without losing composure and compromising productivity.
Must be able to demonstrate organizational, planning, and time management skills.
Ability to see an issue to resolution, document a solution and share with fellow team members, or when possible, eradicate the root cause.
Proficient in the use of trouble ticketing systems such as Service Now.
Innovative and resourceful approach to problem solving.

Nice To Haves

Compti A+
ITIL Foundation certificate

Responsibilities

Hardware support – Investigate, resolve, manage, and inventory all department responsible devices.
Software support – Configure, reload, update and troubleshoot all company-approved software.
Image and prepare laptops for new hires, laptop refreshes, and break/fix situations.
Sanitizing laptops following company written procedures.
Troubleshoot and resolve BitLocker client security tool situations.
Responsible for activities around major rollouts and releases including planning for deployments, communication and problem tracking and resolution.
Document all actions in an IT Service Management (ITSM) issue tracking system properly to ensure timely follow-up and resolution.
Manage/update projects, tasks, licenses, and lists.