Desktop Technician I
About The Position
Mouser Electronics is an award-winning, global distributor of semiconductors and electronic components that ships to over 650,000 customers in 223 countries/territories from its one million sq. ft. state-of-the-art facility in Mansfield, Texas. Mouser.com is an award-winning website that features more than 6.8 million products online from more than 1,200 leading manufacturers. Mouser employees enjoy competitive pay and benefits, a business casual dress environment, a state-of-the-art facility in which to work, and an experienced management team with vision and a passion for growth. Mouser has built upon 60 years of growth and success in the electronic components distribution industry and is a TTI, Inc./Berkshire Hathaway Company.
Requirements
- Knowledge of Microsoft Windows and Mac client operating systems
- Knowledge of ticketing tools, Citrix, MS Office, Active Directory, and VPN
- Knowledge of printers, scanners and copiers
- Knowledge of networking systems
- General hardware and software troubleshooting skills
- Ability to communicate effectively in a professional manner on the phone, in writing and in person
- Ability to prioritize, manage and perform under pressure to meet SLA’s
- Knowledge and adherence of customer service best practices
- Working knowledge of Microsoft Windows and MAC client operating systems
- Excellent IT skills and computer literacy
- Previous experience of working in an IT support role
Nice To Haves
- Bachelor’s degree in Computer Science is a Plus
Responsibilities
- Diagnose and resolve software and hardware related incidents, including operating systems (Windows and Mac) and across a range of software applications
- Assist all users with any logged IT related incident when called upon
- Accurately record, update and document requests using the IT service desk system
- Escalate incidents and requests to other support teams as necessary
- Install and configure new IT equipment
- Perform software and hardware upgrades
- Support printers, copiers and scanners
- Maintain good verbal communication skills; communicate effectively with technical and non-technical colleagues at all levels in the organization
- Attend internal training as necessary to keep up to date with the latest technology and internal system processes
- Exhibit a flexible approach to working on a rotational basis and provide necessary cover where needed
- Work within the relevant legislation, policies and procedures
Benefits
- competitive pay and benefits
- business casual dress environment
- state-of-the-art facility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
