Desktop Technician I

First Financial Bank • Mason, OH

12h • Hybrid

About The Position

The Desktop Technician role will install, configure, maintain, and repair computer hardware, software, operating systems, and peripherals. They will also provide technical support and training to end users in the use of hardware, software, and accessories (including BYOD where applicable). Travel will be required as needed to other locations but will rarely be overnight.

Requirements

• 1 - 3 years hands on experience providing hardware/software support
• Demonstrated experience successfully working in cross-functional teams
• Demonstrated experience working in a fast paced, very fluid, “dynamic” environment
• Associate’s Degree and/or 1-3 years related experience in information technology or related field; or equivalent combination of education and experience
• Thorough knowledge of computer Hardware / Software
• Thorough experience with Windows PC operating systems
• Advanced written and oral communication skills
• Excellent interpersonal skills, with a focus on rapport-building, listening and questioning skills
• Excellent customer service orientation
• Working knowledge of voice and data networking protocols
• Advanced knowledge of all Microsoft Office products, including Visio and Project
• Advanced problem-solving skills; ability to effectively prioritize and complete tasks

Nice To Haves

• Microsoft A+
• Network+
• Basic SCCM knowledge
• Basic Intune MDM knowledge

Responsibilities

• Hardware / software support to our internal clients
• PC imaging and deployment
• Cellular device and tablet support (both corporate owned and BYOD)
• Perform installation, configuration, maintenance, troubleshooting and repair of end-user technology
• Responds to incidents that are escalated by the Support Center staff within established SLA’s and with the appropriate level of urgency
• Assists in relocating computing hardware for single, multi-client and branch moves
• Assist / Co-manage the relevant technology portions of Facilities projects (building openings, moves, closures, renovations) from kickoff to closure
• Assist / Co-manage various technology projects for the Desktop Team and Support Center
• Participates in project meetings pertaining to assigned projects as appropriate
• Uses corporate incident management/service fulfillment system to record and track all support tasks
• Maintains IT asset management records hardware and software
• Contributes to the improvement and enhancement of current processes and procedures
• Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team members
• Ensure consistent adherence to hardware and software standards; as well as support issues for First Financial LOBs
• Other duties as assigned by management

Benefits

• Relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing.
• Incentive Eligibility
• Microsoft, ITIL, or other relevant courses as requested or determined by supervisor and with proper approval
• External Classes – Authorized tuition assistance course curriculum

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees