Desktop Technician I

First Financial Bank•Mason, OH

23h•Onsite

About The Position

The Desktop Technician I is responsible for providing comprehensive hardware and software support to internal clients. This includes configuring, installing, maintaining, troubleshooting, and repairing end-user technology such as desktops, laptops, MFDs, and printers. The role involves responding to escalated incidents within established service level agreements and assisting with various technology and facilities-related projects. Additionally, the technician will manage IT asset records, contribute to process improvements, stay updated on current technologies through training, and ensure adherence to hardware and software standards across First Financial LOBs.

Requirements

1 - 3 years hands on experience providing hardware/software support
Demonstrated experience successfully working in cross-functional teams
Demonstrated experience working in a fast paced, very fluid, “dynamic” environment
Associate’s Degree and/or 3-4 years related experience in information technology or related field; or equivalent combination of education and experience
Thorough knowledge of computer Hardware \ Software
Thorough experience with desktop operating systems, including Windows 7, 8.1 and 10
Advanced written and oral communication skills
Excellent interpersonal skills, with a focus on rapport-building, listening and questioning skills
Excellent customer service orientation
Working knowledge of voice and data networking protocols
Advanced knowledge of all Microsoft Office 2010 and newer products, including Visio and Project
Advanced problem solving skills; ability to effectively prioritize and complete tasks

Responsibilities

Provide hardware \ software support to our internal clients
Configure Desktops and Laptops, MFDs, Printers and other miscellaneous hardware
Perform installation, maintenance, troubleshooting and repair of end-user technology
Respond to incidents that are escalated by the Support Center staff within established SLA’s and the appropriate level of urgency
Assist in moving, disconnecting and reconnecting desktop computing hardware for single, multi-client and branch moves
Assist / Co-manage FIT (Facilities) projects from kickoff to closure
Assist / Co-manage various technology projects for the Desktop Team and Support Center
Use corporate incident management/service fulfillment system to record and track all support tasks
Maintain IT asset management records hardware and software
Contribute to the improvement and enhancement of current processes and procedures
Gain additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team members
Ensure consistent adherence to hardware and software standards; as well as support issues for First Financial LOBs
Other duties may be assigned by management