Desktop Administrator I

Plexus•Boise, ID

2d•Onsite

About The Position

Desktop Administrators are responsible for providing IT service excellence for our internal customers as well as management of site computing equipment, including but not limited to laptops, desktops, thin clients, printers, and computer interfaces to equipment as applicable. At Plexus, our vision is to help create the products that build a better world. Driven by a passion for excellence, we partner with leading Aerospace/Defense, Healthcare/Life Sciences and Industrial companies to design, manufacture and service some of the world’s most transformative products. We invest in our people, building a workplace where every team member feels valued and empowered to contribute their best. Our values include: Growing our People, Building Belonging, Innovating Responsibly, Delivering Excellence and Creating Customer Success. As a team member, you will engage in impactful work through global collaboration and the use of emerging technologies, join an inclusive culture where every team member is valued and working toward a greater purpose, and be empowered to reach your full potential through various development programs designed to accelerate your growth.

Requirements

Bachelor’s Degree with 1 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.
Intermediate level computer skills
Entry level decision making and problem-solving skills
Intermediate verbal and written communication skills
Ability to write detailed correspondence, journal task progress, problem resolutions, and technical procedures
Ability to effectively present information verbally in one-on-one and small group situations to customers, clients, and other employees of the organization
General office equipment and materials

Responsibilities

Manages low to medium complexity tasks and provide customers with timely feedback on status.
Support issue escalation and resolution.
Follows Global IT policies and standards.
Ensure effective lifecycle management of computing devices, equipment, and related software inventory tracking.
Awareness of established change management policies and procedures to test and implement system updates, modifications, and/or deletions.
Use lean concepts, leveraging metrics and experience, to drive improvement into process and solutions within span of control.
Support root cause analysis and corrective actions.
All GT team members are responsible for upholding the organization's cybersecurity posture by adhering to security policies and procedures, actively participating in training, protecting data and systems, actively identifying and mitigating vulnerabilities, and promptly reporting any suspicious activity or potential security incidents.