Desktop Administrator

MBH Architects • New York, NY

22h • Hybrid

About The Position

We are seeking a detail oriented and technically savvy Desktop Administrator to join our IT Team in our New York City Office. In this role, you will provide IT support both on-site and virtually to end-users locally and globally.
MBH is an equal opportunity employer that values diversity, equity, & inclusion in the workplace. To request a reasonable accommodation during the interview process, please email [email protected].

Requirements

• Experience managing IT helpdesk ticket lifecycles and prioritizing requests in a fast-paced environment
• Direct experience working within modern ITSM or Service Desk systems to track, document, and report on IT tasks
• Excellent customer service including the ability to communicate technical solutions clearly and empathetically to users of all technical skill levels
• Advanced knowledge of MS Office 365 administration, including Outlook and Teams
• Hands-on experience with disk imaging tools and the automated deployment of standardized OS builds
• Ability to clearly document technical processes through concise user guides and internal SOPs to build a robust knowledge base

Nice To Haves

• Experience with MacOS is nice to have

Responsibilities

• Troubleshoot software and hardware end-user issues utilizing the team’s ticketing system
• Push routine software updates and patches for both PC and Mac products to maintain security and performance
• Set up new hires for success through deployment of equipment, software, and server access; lead comprehensive IT onboarding meetings with new hires
• Offboard employees by revoking systems access, updating security protocols, and collecting firm equipment
• Manage physical workspace logistics through computer and phone equipment moves, desk height adjustments, and ergonomic equipment installations
• Procure and manage IT supplies such as printers, laptops, computer parts, peripherals, and ergonomic equipment; maintain real-time inventory of hardware and software assets
• Prepare A/V capabilities and provide technical support for critical presentations and firm-wide meetings

Benefits

• 100% Paid Employee Medical, Dental, and Vision Insurance
• 401k Profit Sharing
• Paid Holidays, Vacation, Volunteer, and Sick Time Off
• Professional development stipend
• LinkedIn Learning and Hone classes
• Hybrid work stipend, office snacks, and monthly lunches
• Commuter Benefits
• Flexible Spending Accounts
• Company sponsored Life, AD&D, and Disability Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed