Desktop Administrator

Insteel Industries•Columbia, MO

1d•Onsite

About The Position

Manages the personal computing infrastructure at all company locations by installing, maintaining, and monitoring the operation of laptops, desktops, thin clients, printers and other related equipment and software. Serves as second tier support in the areas administered. Evaluates, recommends, and purchases vendor products (hardware, software, and other related equipment) consistent with the organization's short- and long-term objectives.

Requirements

Strong verbal and written communication skills.
Excellent problem-solving and critical thinking abilities to analyze complex issues and develop effective solutions.
Proven ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment.
Demonstrated ability to work collaboratively within cross-functional teams and across organizational levels.
Demonstrated initiative and resourcefulness in researching, troubleshooting, and resolving challenges.
Strong problem-solving and critical thinking skills.
Ability to maintain confidentiality and handle sensitive information with integrity.
Comfortable working both independently and collaboratively within a team.
Working knowledge of components in a computer (RAM, various processors, data storage, I/O addressing, etc.).
Ability to travel to 10% - 15% to company facilities.

Nice To Haves

Bachelor’s Degree preferred.

Responsibilities

Designs, creates, and deploys standard operating system images ensuring all applicable software with appropriate patches and service packs are applied in a timely manner.
Evaluates, installs, and monitors new hardware, hardware upgrades, and hardware replacements (RAM, data storage, keyboards, mice, monitors, and other peripherals) in a multi-site network environment.
Evaluates and recommends purchases consistent with the organization's short and long-term objectives. May consult others of hardware requirements when new software is introduced to the Company.
Analyzes problems and designs solutions to assist users with PC related problems. Diagnoses support requests received by Service Desk staff, Emergency Line, and other members of the Operations group.
Manages and deploys all relevant PC updates using Microsoft Windows Support Update Services (WSUS) to all corporate laptops and desktops using departmental change management procedures.
Manages maintenance and service with outside organizations. Performs software upgrades and new installations of PC-based software; evaluates alternatives and recommends strategies for new upgrades. Maintains license agreements for all software.
Develop & test detailed disaster recovery documentation and assist in implementing procedures supporting the Disaster Recovery plan.
Trains users on correct PC operations and procedures. Assists Training & Service Desk Manager with hardware and software requirements for training classes. Provides hardware and software for associates to conduct various meetings.
Maintains accurate stockroom inventory. Works closely with the Director of Systems and Technology to ensure new purchases are received in a timely manner.
Researches field through trade magazines, training, internet, seminars, etc. to assess current PC practices.
Works closely with the Service Desk and other Operations staff to analyze problems and provide solutions in areas where their positions overlap.